We offer fast dispatch for orders received before our cut-off time on a standard working day in Victoria Australia, excludes weekends and public holidays. It is our aim to ship Australia wide and provide free shipping on most items where possible. We work with multiple shipping carriers and all services are defaulted to authority to leave (ATL) to ensure our customers receive their orders as soon as possible. Express postage may be available on selected items. Additional fees may apply. Please ensure shipping details are complete, correct and final when you place your order. Change of shipping details may not be supported once we receive your order. Company name is required for commercial addresses. PO Boxes/Parcel Lockers/Parcel Collect or similar may not be accepted on some items. Tracking information is provided to all orders. Please use the tracking information to estimate the delivery date of your order. If your order has not arrived within the estimated delivery time, please send us a message and we will request the carrier company to investigate and find out what has happened. Pickup is unavailable. Unfortunately our warehouse is not equipped for pickup services.
Unless stated otherwise most of our items come with a standard 1 year warranty, excludes normal wear and tear and/or misuse of items. Please send us a message and provide details of your claim. Onsite repairs, shipping/transport fees are not covered by warranty. You may be required to send the item back at your own costs/risks for inspections. The item must be returned within 14 days after your return request is authorised.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
We hope you will love your purchase, but if you have changed your mind or purchased the item by mistake you may request a return if the item is eligible. Please check the Return Policy under the Postage and payments tab on the listing for more information. Please obtain return authorisation and instructions from us before sending your item back.
You must return the item in new and saleable condition, in original sealed packaging and/or tags attached and along with all included accessories, fitting kits and instruction manuals. The item must be returned within 14 days after your return request is authorised. For change of mind/purchased by mistake returns, shipping fees and risks are at buyer’s cost. A refund will be decided after the returned item has been inspected. Shipping fees (if any) paid at the time of purchase are non-refundable.
Welcome to Urban Circle! We are 100% Australian owned and we pride ourselves on creating the best customer experience with an extensive product range in competitive prices. Make massive savings on furniture, bedding, camping gear, pet supplies & more!
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